Fesat European Foundation of Drug Helpines
Contact us
Vanderlindenstraat 15
1030 Brussels, Belgium

What is

  • is a network which currently joins together about 50 European drug helpline services
  • has a charter setting out the ethical principles to which all members of the Foundation adhere
  • has representatives from the Member States of the European Union on its Board ,who are experts in drug helpline work
Why Drug Helplines?
For more than ten years drug telephone helpline services have played a first line role in the prevention of the harm associated with the use of drugs. Helpline services are both a tool for public health policy and a tool for helping individuals. There are at least ten good reasons for promoting drug helpline services.

Drug Helplines:

  • are a cost-effective way of providing information, advice, referral and help
  • are a provide first help, easily accessible, available and close to most of the population, as close as the nearest telephone
  • are interactive; callers are actively listened to and heard by someone with an understanding of their situation, they are not alone with their problem
  • are personalised and adaptable to individual needs, callers are helped to find answers for themselves
  • are confidential and ensure anonymity
  • are tools for observation of issues regarding use of drugs, new ways of administering drugs, new drugs and other phenomena
  • are easy to publicise, making the public aware of their existence and phone number
  • respect ethical principles, set out in the form of a Charter
  • complement and link into other social and treatment services
  • offer a safe and easy first contact with sources of information and with the treatment sector


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