The Seminar objective is to share insights and generate ideas that will help define what is Best Practice for Drug Helplines under the following headings 1)Policy and practice 2)Technology and Reporting and 3)Support and supervision. Project partners expenses (hotels and flights) will be covered through their project funds. Non Partners are welcome to attend at their own expense, including meals. The Seminar will be hosted by Drugs Infolijn at the Trimbos Institute premises in Utrecht, the Netherlands.
The preliminary programme :
FESAT Best Practice Exchange Partnership Working Seminar Programme
Mon 13th Sept 2010
9.30-11.30 Introductions
Briefing on the FESAT Best Practice Exchange Partnership (FESATBPEP)
Feedback from the Learning Exchange Visit Reports
Briefing on the Best Practice Guidelines
11.30-11.45 Break
11.45-12.45 Presentations from 4 Partners, 5mins each with time for questions after each.
12.45-13.45 Lunch
13.45-15.15 2 Parallel Workshops on Policy and Practice with
Introduction by Moderator
Topics: a) Ethical Issues and b) Volunteers
15.15- 15.30 Break
15.30- 17.00 2 Parallel Workshops on Staff Support and Supervision with Introduction by Moderator
Topics: a) Debriefing after crisis calls and b) Therapeutic use of self
17.00 Optional visit to Utrecht Drug Treatment Service
20.00 Dinner
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Tues 14th Sept 2010
9.30-10.00 Warm up exercise
10.00-11.00 Presentations from 4 Partner services
11.00-11.15 Coffee
11.15-12.45 2 Parallel Workshops on Technology and Reporting with Introduction by Moderator.
Topics:
a)New technologies including Online Counselling, websites, SMS & Chat
b) Call logging Systems
c) The use of social media and viral marketing for drug helplines
12.45-13.45 Lunch
13.45- 15.15 3 Parallel Workshops with Introductions by Moderator
i) Policy & Practice:
Topics:
c) Anonymity and d) Repeat callers
ii) Staff support & Supervision:
Topics:
c) Volunteers/roles and d)Helpline supervision
iii) Technology & Reporting:
Topics:
c)Low call v freephone and d)Remote working
15.15-15.30 Coffee
15.30-16.30 Reporting back from workshops/ Sum up/ Concrete Steps
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Wed 15th Sept 2010
9.00- 11.00 Partner meeting Leonardo da Vinci partners
11.00-12.00 Presentation and brief visit to Drugs Infolijn
Sightseeing/ Drug service visits can be organized for those who will not be at the partner meeting and presentation, if there are sufficient numbers.
This Working Seminar has been funded by the National Agencies of the Netherlands, Ireland, Greece, Malta, Cyprus, Belgium, Portugal and, Norway under the
Leonardo Da Vinci Lifelong Learning Programme
For registration, please contact Aileen Dooley (aileen.dooley@hse.ie) or Daan van der Gouwe ( dgouwe@trimbos.nl)
The FESAT website has been funded by the Directorate-General for Justice, Freedom and Security of the European Commission.